Newcomer Success Hub is operated by Ksenia Maple at kseniamaple.com. We create and sell digital products — including guides, trackers, and tools — designed to help newcomers navigate life in Canada.
When you purchase a product from us, you receive a personal, non-transferable license to use that product for your own purposes. That's it.
You may not:
All products remain the intellectual property of Newcomer Success Hub. Purchasing gives you access to use them — not ownership of the content itself.
We stand behind the quality of our products. If you experience a technical issue that prevents you from accessing your purchase, contact us within 7 days at hello@kseniamaple.com and we'll make it right.
If you have questions about whether a product is right for you before buying, reach out first — we're happy to help you decide.
All prices are listed in Canadian dollars (CAD) unless otherwise stated. Prices are subject to change without notice, but any price change will not affect a purchase already completed.
Payments are processed securely through Stripe. By completing a purchase, you confirm that you are authorized to use the payment method provided.
Applicable taxes may be added at checkout depending on your location.
Digital products are delivered electronically immediately after purchase, via a download link sent to the email address you provided at checkout. It's your responsibility to provide a valid email address and to check your spam folder if you don't receive your download within a few minutes.
If you lose access to your download link, contact us and we'll resend it — no problem.
Our products are created based on real experience and research to help newcomers navigate Canada. That said, we can't guarantee specific outcomes — everyone's situation is different.
Our content is for informational purposes only and does not constitute legal, financial, immigration, or professional advice. For advice specific to your situation, consult a qualified professional.
We make no warranties, express or implied, regarding the accuracy, completeness, or suitability of our products for any particular purpose.
To the fullest extent permitted by law, Newcomer Success Hub will not be liable for any indirect, incidental, or consequential damages arising from your use of our products or website — including, but not limited to, lost income, missed opportunities, or reliance on information in our products.
Our total liability to you for any claim related to a purchase will not exceed the amount you paid for that product.
You may use kseniamaple.com for personal, non-commercial purposes. You may not:
We reserve the right to restrict access to the site at our discretion.
All content on kseniamaple.com — including text, graphics, product files, guides, trackers, and branding — is the property of Newcomer Success Hub and protected by applicable copyright law.
Nothing on this site grants you the right to use our name, logo, or content beyond what is expressly permitted in these Terms.
We may update these Terms & Conditions from time to time. Changes take effect as soon as they are posted on this page. We recommend checking back periodically. Continued use of our site or products after an update means you accept the revised terms.
These Terms are governed by the laws of Canada. Any disputes will be resolved in accordance with Canadian law.
Reach out before making a purchase if something is unclear. We'd rather answer your question upfront than have a problem after.
Newcomer Success Hub · kseniamaple.com
